When people talk about dependency, they often picture care assistants, home support, or teleassistance. But there is another, quieter reality that weighs heavily on families: administration.
I have seen caregivers spend their evenings filling out CESU, APA, or disability (MDPH) forms, trying to figure out which document to send, waiting endlessly for responses. I have seen families give up on benefits they were entitled to, simply because the complexity had exhausted them.
As a physician, I often saw the health of an older adult deteriorate simply because their family could not cope with the administrative labyrinth. That is why, in my role as an autonomy coordinator, I decided to make this support a central part of Jamacare.
Yes, Kinexa’s technology will soon help automate, simplify, and streamline these processes. But in the meantime, I do it myself. With families. With patience, with rigor. Because I know that without administrative support, the best home care plan remains theoretical.
My role is no longer just medical. It is also to unlock blocked doors, to streamline what slows down, to make rights accessible. And I believe this is a very concrete way to preserve autonomy: by relieving families of an invisible weight.